1. Introduction

Welcome to NKEM Studio (“NKEM Studio,” “we,” “our,” or “us”).

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit nkemstudio.com (the “Website”), contact us, or use our services.

We respect your privacy and are committed to handling your personal information responsibly and transparently. We process personal data in accordance with applicable data protection laws, including the Swiss Federal Act on Data Protection (FADP) and, where applicable, the European Union General Data Protection Regulation (GDPR).

By using our Website, you acknowledge that you have read this Privacy Policy.

2. Who We Are

NKEM Studio is responsible for the processing of personal data described in this Privacy Policy.

Website: https://nkemstudio.com
Business name: NKEM Studio
Email: info@nkemstudio.com
Business address: Basel, Switzerland

For any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.

2. Personal information we collect

Depending on how you interact with our website, we may collect the following categories of information.

Information you provide directly

  • Name and surname.

  • Billing and delivery addresses.

  • Email address and telephone number.

  • Order details, purchased products, returns and exchanges.

  • Information you provide when contacting customer service.

  • Newsletter subscription preferences and consent records.

Transaction information

Payments are processed through the payment providers available at checkout. We receive information necessary to confirm and manage your orders. Full payment card details are generally handled by the relevant payment provider rather than stored directly by us.

Technical and website usage information

When you visit our website, certain information may be collected automatically, including your IP address, browser and device information, language settings, pages visited, referral sources and interactions with our store. The information collected depends on your browser, Shopify settings, cookies and any third-party services we use.

Cookies and similar technologies

Our website may use cookies, pixels and similar technologies to operate the store, remember preferences, measure website performance and, where enabled and permitted, support advertising.

Please refer to our cookie information in Section 7.

3. How we use your information

We process personal information for the following purposes:

  • Order fulfilment: to process payments, confirm purchases, arrange shipping and manage returns and exchanges.

  • Customer service: to respond to enquiries and resolve issues.

  • Account management: to provide customer accounts and related features where available.

  • Newsletter communications: to send brand updates, product launches, news and promotional communications when you have subscribed or where otherwise permitted by law.

  • Website operation: to maintain, secure and improve the performance of our online store.

  • Analytics and marketing: to understand how visitors use our website and evaluate marketing campaigns, where the relevant tools are enabled and their use is lawful.

  • Legal and administrative obligations: to maintain business records, comply with applicable laws and respond to lawful requests.

  • Fraud prevention and security: to protect our business, customers and website against fraud, abuse and unauthorised activity.

4. Legal bases for processing

Where the GDPR applies, we rely on the following legal bases, as appropriate:

  • Contract: processing necessary to fulfil an order or take steps requested before entering into a contract.

  • Legal obligation: processing necessary to meet tax, accounting and other legal requirements.

  • Consent: processing based on your permission, including certain newsletter communications and non-essential cookies or tracking technologies where consent is required.

  • Legitimate interests: processing necessary for legitimate business interests, such as website security, fraud prevention, customer service and improving our services, provided those interests do not override your rights and freedoms.

Under Swiss law, we also process personal information in accordance with applicable data protection principles and requirements.

Where processing relies on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Newsletter and marketing

If you subscribe to the NKEM STUDIO newsletter, we use your email address to send updates about our collections, new products, brand news and other communications described at sign-up.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

We may retain a record of your subscription and withdrawal to manage your preferences and demonstrate compliance with applicable requirements.

We will not use your newsletter subscription as permission for unrelated marketing purposes. Where required, we will obtain separate consent for other marketing activities.

6. How we share your information

We do not disclose your personal information indiscriminately. We may share it with service providers when necessary to operate our business, including:

  • Shopify: our ecommerce platform and related store infrastructure.

  • Payment providers: to process transactions and prevent payment fraud.

  • Shipping and fulfilment providers: to deliver orders and manage returns.

  • Newsletter providers: to manage subscriptions and send emails.

  • Analytics and advertising providers: if such services are enabled and their use is permitted.

  • Professional advisers and public authorities: where reasonably necessary for legal, accounting, compliance or other lawful purposes.

These providers may process personal information on our behalf or act as independent controllers, depending on the service and circumstances.

We require appropriate safeguards where applicable and do not authorise service providers acting on our behalf to use your personal information for purposes unrelated to the services they provide.

We do not sell your personal information in the ordinary meaning of selling personal data. However, certain advertising or tracking activities may qualify as sharing or targeted advertising under particular privacy laws. We will provide any legally required disclosures and choices for those activities.

7. Cookies, analytics and advertising

Our website may use essential cookies and similar technologies to support functions such as shopping baskets, checkout, security and remembering relevant preferences.

Depending on our configuration, we may also use analytics cookies to understand how visitors interact with our store and advertising technologies to measure campaigns or display relevant promotions.

We will identify the analytics and advertising services actually in use in this section once our store configuration has been verified. We will not represent that a particular provider is active unless it is used on our website.

Where required by applicable law, non-essential cookies and tracking technologies will be activated only after you provide the necessary consent. You may change or withdraw your preferences through the available cookie settings.

Disabling certain cookies may affect some website features.

8. International data transfers

Some of our service providers, including Shopify and other providers we may use, may process personal information outside Switzerland or the European Economic Area.

Where personal information is transferred internationally, we take the measures required by applicable data protection law. Depending on the destination, these may include an adequacy decision, approved contractual safeguards or another legally recognised transfer mechanism.

For further information about the safeguards applicable to a particular transfer, you may contact us using the details in Section 1.

9. How long we retain your information

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, subject to applicable legal obligations.

In general:

  • Order and accounting records: retained for the period required by applicable tax, accounting and commercial laws.

  • Customer service correspondence: retained for as long as needed to resolve enquiries and maintain appropriate business records.

  • Newsletter information: retained until you unsubscribe or withdraw your consent, subject to limited records we may need to retain for compliance purposes.

  • Technical and analytics information: retained according to the settings and retention periods of the relevant systems and the purposes for which the information is collected.

When information is no longer required, we will delete it or anonymise it where appropriate, unless retention is legally required or justified by another lawful basis.

10. Your privacy rights

Depending on the applicable law and circumstances, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Request restriction of certain processing.

  • Object to processing where the law provides this right, including certain direct marketing activities.

  • Request a portable copy of your information where applicable.

  • Withdraw consent where processing is based on consent.

  • Lodge a complaint with the competent data protection authority.

To exercise your rights, contact us at [Insert privacy contact email]. We may ask for information reasonably necessary to verify your identity before responding.

Some rights are subject to legal exceptions. We will respond within the time limits required by applicable law.

If you are in Switzerland, you may contact the Swiss Federal Data Protection and Information Commissioner (FDPIC). If the GDPR applies to you, you may also contact the competent data protection supervisory authority in your country.

11. Data security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.

However, no website, transmission method or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

12. Third-party websites and services

Our website may contain links to third-party websites, social media platforms or other services. Their privacy practices are governed by their own policies.

We encourage you to review the privacy information provided by those third parties before submitting personal information to them.

13. Children's privacy

Our website is intended for customers who are legally able to enter into purchases under the applicable law. We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.

If you believe a child has provided us with personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

14. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our business, website, service providers or legal obligations.

The latest version will be published on this page with its updated revision date. We encourage you to review it periodically.

15. Contact

For questions about this Privacy Policy or how NKEM STUDIO handles personal information, please contact:

NKEM STUDIO
Website: https://nkemstudio.com
Email: info@nkemstudio.com
Registered address: Elsässerstrasse 123, Basel, Switzerland